Frequently Asked Questions

Which countries are served and what are the shipping costs?

We currently deliver to the United States. Shipping is free for all orders.

How long does it take to process and deliver orders?

Order processing time is 1-2 business days (Monday to Friday). Estimated delivery time is 7-15 business days (Monday to Friday).

How can I track my order?

After shipping, you will receive an email with a tracking number. You can track your order via the tracking portal.

What is your return policy and are there any items that cannot be returned?

You can return items within 30 days of delivery. Items must be original, unused, and in their original packaging.

How do I start a return?

Contact us at info@chicaveus.com with your order number and return details. The customer is responsible for the return label and its costs.

What should I do if I receive a defective or damaged item?

Contact us immediately at info@chicaveus.com with a description and photos of the damage. We will arrange for a replacement or refund. For more details, please read our Return and Refund Policy.

Which payment methods are accepted and how is the transaction secured?

We accept: Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal. All transactions are secured with the latest encryption technologies and provide advanced fraud protection.

Contact:

Store Name: Chic Avenue
Address: 670 Flushing Avenue, Brooklyn, New York, 11206, United States
E-Mail: info@chicaveus.com
Phone: +1 347-551-0730

Customer Service:

Operating Hours:
Monday - Friday: 9:00 am - 5:00 pm (Eastern Standard Time)